Patient Rights

You have the right to:

  • Considerate and respectful care, and to be made comfortable. The patient has the right to respect for his/her personal values and beliefs.
  • Have a family member (or other representative of his/her choosing) and his/her own physician notified promptly of his/her admission to the hospital.
  • Know the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and non-physicians who will see him/her.
  • Receive information about his/her health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms he/she can understand. The patient has the right to effective communication and to participate in the development and implementation of his/her plan of care. The patient has the right to participate in ethical questions that arise in the course of his/her care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
  • Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Request or refuse treatment, to the extent permitted by law. However, the patient does not have the right to demand inappropriate or medically unnecessary treatment or services. The patient has the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
  • To be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. The patient has the right to refuse to participate in such research projects.
  • Reasonable responses to any reasonable requests made for service.
  • Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. Request or reject the use of any or all modalities to relieve pain, including opiate medication, if the patient suffers from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform the patient that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
  • Formulate advance directives. This includes designating a decision-maker if the patient becomes incapable of understanding a proposed treatment or becomes unable to communicate his/her wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on the patient’s behalf.
  • Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. The patient has the right to be told the reason for the presence of any individual. The patient has the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtain will be used in semi-private rooms.
  • Confidential treatment of all communications and records pertaining to his/her care and stay in the hospital. The patient will receive a separate “Notice of Privacy Practices” that explains his/her rights in detail and how we may use and disclose his/her protected health information.
  • Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  • Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. The patient has the right to access protective services and advocacy services including notifying government agencies of neglect or abuse.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  • Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
  • Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. The patient has the right to be involved in the development and implementation of his/her discharge plan. Upon his/her request, a friend or family member may be provided this information also.
  • Know which hospital rules and policies apply to the patient conduct while a patient.
  • Designate visitors of his/her choosing including whether or not the visitor is related by blood or marriage, family members, including those who are same-sex domestic partners/significant others, if have decision-making capacity, unless:
    • No visitors are allowed.
    • The facility reasonable determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
    • The patient has told the health facility staff that he/she no longer wants a particular person to visit.
    • Reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.
    • Discrimination in visitation access based on sexual orientation, gender identity or gender expression is prohibited.
  • Have his/her wishes considered, if he/she lacks decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in the patient’s household including any person(s) who plays a significant role in an individual’s life. This may include a person(s) not legally related to the individual. Members of “family” include spouses, domestic partners, both different-sex and same-sex significant others, and minor patient’s parents, regardless of the gender of either parent.
  • Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
  • Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, gender identify, gender expression, educational background, economic status or the source of payment for care. Cedars-Sinai does not exclude, deny benefits to, or otherwise discriminate against any person on these bases in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Cedars-Sinai directly or through a contractor or any other entity with which Cedars-Sinai arranges to carry out its programs and activities. Inquiries, grievances, or complaints related to this non-discrimination policy may be directed to the Vice President, Corporate Integrity Program at 323-866-7875 or through the Cedars-Sinai Compliance Line at 1-800-233-2775 (1-800-CEDARS5).
  • File a grievance. If the patient wants to file a grievance with this hospital, he/she may do so by writing or calling the Quality Improvement Department, Cedars-Sinai Medical Center, 8700 Beverly Blvd, Los Angeles, CA 90048, (310) 423-6217. This Dept will review each grievance and provide the patient with a written response in a timely basis. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
  • File a complaint with the state Department of Public Health Services regardless of whether the patient use the hospital‘s grievance process. The state Department of Public Health Services address and phone number are: 3400 Aerojet Ave. #323, El Monte, CA 91731 (626) 569-3724 or (800) 228-1019
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