Patient Services

Our Patient Services team is ready to serve you. Your telephone call or e-mail will be answered by one of our friendly representatives, who are experts in customer service. Our goal is to provide you with the information you need to ensure you receive prompt care.  We strive to make every call a pleasant experience, so please do not hesitate to contact us!

Patient Services

If you are a patient of Cedars-Sinai Medical Group or Cedars-Sinai Health Associates, our member services representatives act as liaisons regarding issues on health plan eligibility or enrollment, covered services and quality.

If you are a new patient with HMO insurance, we can assist you in finding a physician and registering with Cedars-Sinai Medical Group or Cedars-Sinai Health Associates. When you contact us, please provide:

  • Full name
  • Date of birth
  • Insurance identification number
  • The health plan you are with
  • The person who has the insurance (self, parent, guardian or spouse)
  • Any dependents
  • Your address and telephone numbers (work and home)

We have provided on this Web site the answers to some of the questions we are asked most often. We invite you to review these questions, as you might quickly find the answer you seek. If you question has not been answered here, please contact us.

We can be reached through our toll-free telephone numbers.

  • Cedars-Sinai Medical Group - (800) 700-6424
  • Cedars-Sinai Health Associates - (800) 773-2742

Or, you can send us an e-mail with your question. (Please note that we cannot guarantee the security of any computer system or e-mail system outside Cedars-Sinai.)

Send Us a Message
 

If you need to contact Cedars-Sinai Medical Center, please call (310) 423-3277.

If you have a question about a bill you received, our Billing Customer Service Department representatives are ready to assist. You can reach them by calling (800) 851-0211.

Provider Services

If you are a physician or physician office staff, we can assist you with questions on claims, credentialing, eligibility, utilization, referrals and quality.

We can be reached by telephone at:

  • Cedars-Sinai Medical Group - (800) 700-6424
  • Cedars-Sinai Health Associates - (800) 773-2742

Or, you can send us an e-mail with your question. (Please note that we cannot guarantee the security of any computer system or e-mail system outside Cedars-Sinai.)

Send Us a Message
 

If you need to contact Cedars-Sinai Medical Center, please call (310) 423-3277.

If you have a question about a claim you submitted, our Claims Customer Service Department is available to help. You can contact them at (818) 838-4506.