Emergency Department Patient Satisfaction

In addition to measuring specific actions that lead to better outcomes for patients who come to the Cedars-Sinai Emergency Department, Cedars-Sinai surveys the overall experience of patients receiving treatment at the Emergency Department.

Cedars-Sinai Health System retains an outside research firm to continually survey patients about the experience they had at Cedars-Sinai while receiving care.

These surveys are conducted by NRC + Picker, a consumer and a healthcare research organization. The surveys are based on research done by the Picker Institute and Harvard University researchers on what is most important to patients in healthcare settings. The results of the surveys of Cedars-Sinai patients are compared to the results given by all other Emergency Department patients surveyed by Picker across the nation.

Overall Emergency Department Patient Satisfaction Ratings

The graph below shows the percentage of patients surveyed about their overall experience at the Emergency Department at Cedars-Sinai Medical Center who rated it as good to excellent.

These data are compared to the percentage of all Emergency Department patients who responded to the survey done by The Picker Institute who rated their experiences as good to excellent.

Willingness to Recommend the Cedars-Sinai Emergency Department

A patient's willingness to recommend to friends and family an Emergency Department where he or she has received care is an important indicator of satisfaction with the experience.

The graph below shows the percentage of patients using the services of the Cedars-Sinai Emergency Department who said "yes, definitely" when asked if they would recommend the Cedars-Sinai Emergency Department to friends and family.

These data are compared to percentage of all patients surveyed by the National Research Corp. (NRC) and The Picker Institute said they would definitely recommend the Emergency Department where they received care.