Cedars-Sinai participates in the national Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) hospital survey to measure what kind of experience patients have at Cedars-Sinai. Developed by a consumer and healthcare research firm called NRC Picker (National Research Corporation) and adopted by the Centers for Medicare and Medicaid Services agency (CMS), these surveys are conducted for the purpose of providing the public with comparable information on the patient experience at inpatient hospitals.
NRC Picker submits Cedars-Sinai’s HCAHPS scores to the CMS Hospital Value-Based Purchasing Program, a program that rewards hospitals based on how closely they follow best clinical practices and how well they enhance patients’ experiences.
The graphs below compare Cedars-Sinai scores to the NRC Picker average for two general measures of patient experience. The graph is updated quarterly, with the most current quarter displaying results as of December 2016.
Overall Inpatient Satisfaction at Cedars-Sinai
Cedars-Sinai patients were asked to rate the care they received at Cedars-Sinai using a 10-point scale, with 10 being the "best hospital possible." The graph below reflects the percentage of Cedars-Sinai patients who rated Cedars-Sinai as 9 or 10 on the scale.
These data are compared to percentage of all patients participating in the surveys who ranked the hospitals where they received inpatient care as 9 to 10 on the same 10-point scale.
Willingness to Recommend Cedars-Sinai Medical Center
A patient's willingness to recommend a medical center to friends and family is a strong indicator of how satisfied he or she was with the care given.
The graph below shows the percentage of patients who received care at Cedars-Sinai and who answered "definitely yes" when asked if they would recommend Cedars-Sinai to friends and family.
These data are compared to the percentage of all patients responding to the survey who said "definitely yes" when asked if they would be willing to recommend the hospital where they received care.