Frequently Asked Questions About Billing

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Questions about My CS-Link billing?

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Whom can I contact for billing questions?

Call Patient Financial Services, 323-866-8600, Monday through Friday, 8 a.m.- 6 p.m.

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Will I know the cost of my hospital care before I receive care?

When you or your family member is treated at Cedars-Sinai, we bill your insurance provider. Because of this, we suggest you talk about what’s covered — before treatment — with your insurance company. You will need to pay for any amount not paid by your insurance.

If you are uninsured or underinsured, Cedars-Sinai does offer flat-rate cash packages for certain procedures. Cedars-Sinai also offers financial assistance.

No matter what coverage you have, you may call the Cash and Insurance Pricing Line, 323-423-4890, for a billing estimate before your care.

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How does billing work once I have received care?

Cedars-Sinai bills your insurance company for all care provided to you by the hospital. The amount the company pays is based upon your plan benefits.

If your insurance does not pay in a reasonable amount of time (generally 45 days) or does not cover the full cost of your bill, we may call or write your insurance provider again. We may also call you for help in processing your insurance claim.

Please note: Physician charges are not part of your Cedars-Sinai bill. You will be billed separately by any hospital-based doctors (radiologists, anesthesiologists, pathologists, etc.) who treat you.

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Will I get a bill?

If your coverage is through Medi-Cal, an HMO (health maintenance organization plan — a type of insurance plan that limits coverage to doctors who are part of a specific network that has a contract with the HMO) or Medicare HMO, you may not get a bill. If your claim is denied or your HMO states that you must pay part of the charge, you will receive a bill. That bill will list the services provided and what was paid or not paid by your insurance.

If your coverage is with any other health plan, you will receive a copy of the bill if you are responsible for it.

If you do not have insurance, we will work with you to select the best way to pay before you leave the hospital. Additionally, Cedars-Sinai offers financial assistance for qualified applicants.

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Why do I get bills from the hospital when my child was never there?

Cedars-Sinai provides a wide range of medically related services for independent clinics, local doctors and other hospitals. For example, a pediatrician or health center may refer lab work to Cedars-Sinai for testing or analysis. When this happens, the bill for the lab services will come from Cedars-Sinai.

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How much will I owe?

Once we receive a payment or denial from your insurance company, we will send you a statement telling you the amount you owe. This amount should be the same amount noted on the Explanation of Benefits you received from your insurance company. That total is due upon receipt. If you have questions, call your insurance company or Patient Financial Services, 323-866-8600. If your insurance company fails to make any payment on your account, we may seek full payment from you.

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What are my payment options?

Cedars-Sinai takes cash, most major credit cards and personal checks. Financial assistance is available to qualified applicants. For help paying your bill, call Patient Financial Services at 323-866-8600.

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How can I better understand my bill?

We include a summary of charges by category on all bills and statements. If you want a bill detailing the charges in each category, call Patient Financial Services at
323-866-8600.

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What if I don't have health insurance?

Cedars-Sinai accepts cash, personal checks and most major credit cards. The Patient Financial Services team will work with you to make a payment plan. For some services and procedures, we are able to offer flat-fee cash packages or discounts.

We are committed to providing quality healthcare to everyone in the community who needs it, regardless of the ability to pay. Financial assistance is available to qualified applicants.

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My medical bills are adding up fast, and I cannot pay all of them. How can I get help?

We are committed to providing quality healthcare to everyone in the community who needs it, regardless of your ability to pay. Any person without health insurance is eligible for discounts and payment plans. Financial assistance is available to qualified applicants. Call our Patient Financial Services at 323-866-8600 for help with your medical bills.

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What other bills can I expect?

In California, doctors may not be directly employed by a hospital, even if they work in a hospital. Therefore, you will receive a separate bill from any doctors who treated you during your stay at Cedars-Sinai. This may include radiologists, anesthesiologists, pathologists and others.

Please note: Doctors who treat you may or may not be contracted with your health plan. Check with your insurance company to make sure those doctors are covered, and reach out to the doctors directly for billing questions. Hospital-based doctors associated with Cedars-Sinai include the following:

Pacific Coast Medical Management
Phone: 213-637-3700

Cedars-Sinai Physicians Billing Services
Phone: 310-967-1631

Cedars-Sinai Laboratory Services
Phone: 310-423-5431

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I received a letter stating my account has been referred to a debt collection agency or collection attorney. Why? What should I do?

Before an account is referred to a debt collector, you will receive three billing statements from Cedars-Sinai. You also may get a phone call from our Patient Financial Services staff. If you have not paid or made payment plans after these steps have been taken, the account will be referred to a debt collector. These agencies act under the direction of Cedars-Sinai.

Once an account is placed with an outside debt collector, we ask that you work directly with the collector to take care of what is owed.

By law, we must let you know that:

State and federal law requires debt collectors to treat you fairly and prohibits debt collectors from making false statements or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8 a.m. or after 9 p.m. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may call the Federal Trade Commission at 877-FTC-HELP (877-382-4357) or visit ftc.gov. Nonprofit credit counseling services may be available near you.

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