Frequently Asked Questions About My CS-Link Billing


What is a guarantor?

A guarantor is the person financially responsible for the visit.


Which bills can I pay through My CS-Link?

You can pay the outstanding balance(s) on your Cedars-Sinai statement. This statement includes billing for services provided by the medical center and by physicians who are part of the Cedars-Sinai Emergency Department, Cedars-Sinai Medical Network, or who are faculty physicians at Cedars-Sinai.

Physicians who are not part of these groups may bill you separately.


Why are there multiple accounts in my Billing Account Summary?

You will see three guarantor types, personal/family, vision and transplant recipient. The most common is personal/family. If you have multiple account types, each will be listed separately.


What does "apply payment to" mean?

"Apply payment to" allows you to apply payment to the total outstanding balance or to a specific individual visit.

*Note: Not paying the total balance by the due date might send your account to collections.


Why can't I see prior statements?

As of June 28, 2016, Cedars-Sinai implemented a new workflow to enable the viewing of statements in My CS-Link. If you need a copy of a statement prior to June 28, 2016, call Patient Financial Services, 323-866-8600.


Whom can I contact for technical difficulties with My CS-Link?

Call technical support, 1-855-427-5465, Monday through Friday, 7 a.m.-7 p.m.